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Newbie Tip
Keep your hard earned gold safe from thieves! Make use of the realm's banks, read HELP BANK which explains how to find and use them. - Riviat
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Member Count: 520
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Information on Broken Character Fix Requests
Articles | Archives | Requests and Appeals | Broken Character Fix
Occasionally, you may encounter issues with your character where you find that
skills and spells do not work or your stats are significantly lower than normal
for your race and class.

It is possible to ask us to check this out for you and if we find that there is
a genuine issue then we will do what we can to resolve your issue.

It may be that your character has lower stats than others with the same race
and class but still falls within expected variations for that race and class
combination, in which case you will not be eligible for a fix.

Please be aware that this is only for character specific issues like broken stats or death count not resetting after remort etc

It is not intended to be and should not be used as a mechanism for complaining about code changes to races, classes, skills and spells. You should read and follow the instructions in the section on 'Address a Game Change'.

We require the following information:

- Name of affected character
- Details of what happened to character
- Suggested solution to fix broken character

Our coders may require additional information so please expect to be asked further questions if required.

Bugs which do not affect only a specific character or characters should be submitted via the 'bug' command, or the appropriate mailing list or forum.

-- Go to the Appeals and Requests Form --
 

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Shoutbox
You must login to post a message.

Kerrinth
Jan 21 2018 12:28
We're back now! Sorry all, there was an outage on our service provider side (it seems) and that caused everything to go down.

laazarus
Jan 21 2018 12:00
doesn't seem to be a network issue as ping and traceroute respond pretty well.

Helram
Jan 21 2018 12:00
No idea, guess it's more than a crash.

Rift
Jan 21 2018 11:50
Anyone got an idea what’s wrong.

Nito
Dec 27 2017 21:58
anyone able to log in? i just got kicked while on a fire-realm run and cant log back in.

Shoutbox Archive
Game Updates
Apr 22 2018 08:14
Klang has remorted into a Troll Warrior.
Apr 21 2018 22:04
Pest successfully morphs from Hero 383 to become Lord Pest.
Apr 21 2018 22:03
There is a disturbance in the realm as Met fails to become a Lord at sublevel 522.
Apr 21 2018 22:02
Arcsin successfully morphs from Hero 631 to become Lord Arcsin.
Apr 21 2018 21:57
There is a disturbance in the realm as Ellipsis fails to become a Lord at sublevel 441.