Login
Username

Password

Remember Me

Learn how to register!
or
Forgot your password?
Request a new one!
Support
Like on FacebookLike on Facebook
Vote for AVATAR at TopMudSites!
Vote for AVATAR on TMC!
Follow us on Twitter
Donate to AVATAR using PayPal - Thank you!
Polls
What is your favorite anniversary event?
- view results -
Newbie Tip
Don't be afraid or embarrassed to ask for help if you need it. We all need assistance at some point. - Riviat
Users Online
Guests Online: 25
No Members Online

Member Count: 524
Newest: Korynth
Avatar emergency contact procedure
Avatar Emergency Procedure

A Simple guide to Avatar MUD issues & contacting the right people.
august 2011 - by Avatar Immortal staff

**********
Players:
**********

1. TROUBLESHOOTING
If you cannot connect to Avatar, try the following to determine the nature of the problem.
You can try one or more of the following
First of all, write down any error message you get

If you do connect but no login screen it might mean the mud's stuck in a loop, send an email.

If you get any message that tells you you cannot connect or that a connection failed, continue and try the following:
- find your command prompt and 'ping avatar.outland.org' to see if you get a response.
- find your command prompt and 'tracert avatar.outland.org' to see where the link starts failing (it might be you!)
- Go to the outland.org website and try using the java applet to connect.

If you cannot ping or complete the trace, there is likely a network issue.
If you can ping/tracert but there is no connection to the mud is is not up.
Any of these shouldn't take more than a minute of your time but is very helpful when we try to determine the
nature of the problem.

2. SEND EMAIL
Send an email with all the possible info you gathered to forum@outland.org
Using this mailer, you inform both the immortals and your fellow players of the issues.

As soon as possible, an Immortal will respond to let you know it's being looked into.
You may use other forms of communication (facebook, outland.org, pigeons, etc) as well.
But unless the email is down as well, the forum mailer is the best way to reach the largest audience.
Please do not contact individual Immortals as they might not be able to assist you at that given time.

Not a member of the Avatar forum mailer? See help mailman on the mud.
Comments
No Comments have been Posted.
 
Post Comment
Please Login to Post a Comment.
 

16417019 Unique Visits

Powered by PHP-Fusion v6.01.18 © 2003-2007

Shoutbox
You must login to post a message.

Vanusk
Nov 18 2018 19:35
Looking for an imm to help fix Loso. Please let me know when one of you is available.

Xiphoid
Jul 18 2018 19:08
Service provider outage currently ongoing, check status at https://status.lino
de.com/


Kerrinth
Jan 21 2018 12:28
We're back now! Sorry all, there was an outage on our service provider side (it seems) and that caused everything to go down.

laazarus
Jan 21 2018 12:00
doesn't seem to be a network issue as ping and traceroute respond pretty well.

Helram
Jan 21 2018 12:00
No idea, guess it's more than a crash.

Shoutbox Archive
Game Updates
Dec 15 2018 12:51
Hagrath successfully morphs from Hero 593 to become Lord Hagrath.
Dec 15 2018 11:48
There is a disturbance in the realm as Mandragon fails to become a Lord at sublevel 305.
Dec 15 2018 01:52
Torynth has become a Shadowfist.
Dec 14 2018 18:06
Purty has remorted into a Golem Shadowfist.
Dec 14 2018 03:37
Rhask successfully morphs from Hero 703 to become Lord Rhask.