Login
Username

Password

Remember Me

Learn how to register!
or
Forgot your password?
Request a new one!
Support
Like on FacebookLike on Facebook
Vote for AVATAR at TopMudSites!
Vote for AVATAR on TMC!
Follow us on Twitter
Donate to AVATAR using PayPal - Thank you!
Newbie Tip
Need to practice new skills and spells? Read HELP TRAINERS and HELP GUILDS for more information on where you need to go. - Riviat
Users Online
Guests Online: 2
No Members Online

Member Count: 499
Newest: Jezabeth
Avatar emergency contact procedure
Avatar Emergency Procedure

A Simple guide to Avatar MUD issues & contacting the right people.
august 2011 - by Avatar Immortal staff

**********
Players:
**********

1. TROUBLESHOOTING
If you cannot connect to Avatar, try the following to determine the nature of the problem.
You can try one or more of the following
First of all, write down any error message you get

If you do connect but no login screen it might mean the mud's stuck in a loop, send an email.

If you get any message that tells you you cannot connect or that a connection failed, continue and try the following:
- find your command prompt and 'ping avatar.outland.org' to see if you get a response.
- find your command prompt and 'tracert avatar.outland.org' to see where the link starts failing (it might be you!)
- Go to the outland.org website and try using the java applet to connect.

If you cannot ping or complete the trace, there is likely a network issue.
If you can ping/tracert but there is no connection to the mud is is not up.
Any of these shouldn't take more than a minute of your time but is very helpful when we try to determine the
nature of the problem.

2. SEND EMAIL
Send an email with all the possible info you gathered to forum@outland.org
Using this mailer, you inform both the immortals and your fellow players of the issues.

As soon as possible, an Immortal will respond to let you know it's being looked into.
You may use other forms of communication (facebook, outland.org, pigeons, etc) as well.
But unless the email is down as well, the forum mailer is the best way to reach the largest audience.
Please do not contact individual Immortals as they might not be able to assist you at that given time.

Not a member of the Avatar forum mailer? See help mailman on the mud.
Comments
No Comments have been Posted.
 
Post Comment
Please Login to Post a Comment.
 

5622335 Unique Visits

Powered by PHP-Fusion v6.01.18 © 2003-2007

Shoutbox
You must login to post a message.

Belanor
Aug 22 2015 20:47
Restore Marathon - Beings at 8:50 EST. 30 Minutes minimum!

Qismat
Aug 16 2015 01:33
There are still two more weeks of awesome events to go!

Izanagi
Aug 07 2015 07:51
Objects of Power: August 8th Schedule Announced. - Check board 7, note 146 for details.

Qismat
Jul 17 2015 01:29
I like how Shadowbow got an immortal bless, and barely had he used it, managed to win an angel bless from the newly ascended Twiztid and Scada!

ShadowBow
Jul 12 2015 20:13
Any imms going to be available today so i can trade in my imm bless token? please and thank you

Shoutbox Archive
Game Updates
Aug 30 2015 18:37
There is a disturbance in the realm as Luccian fails to become a Lord at sublevel 332.
Aug 30 2015 17:43
There is a disturbance in the realm as Asmoday fails to become a Lord at sublevel 653.
Aug 30 2015 13:37
There is a disturbance in the realm as Fuel fails to become a Lord at sublevel 322.
Aug 30 2015 13:07
Shardik successfully morphs from Hero 979 to become Lord Shardik.
Aug 30 2015 12:50
There is a disturbance in the realm as Mordakai fails to become a Lord at sublevel 302.