Login
Username

Password

Remember Me

Learn how to register!
or
Forgot your password?
Request a new one!
Support
Like on FacebookLike on Facebook
Vote for AVATAR at TopMudSites!
Vote for AVATAR on TMC!
Follow us on Twitter
Donate to AVATAR using PayPal - Thank you!
Polls
What is the best new area?
- view results -
Your favorite grandfathered area?
- view results -
Best Quest Event?
- view results -
Which of these is the best mob to die to?
- view results -
Best Immortal to be stuck with on a deserted island?
- view results -
Best new feature/code?
- view results -
Which of these is the best mobprogram?
- view results -
Best line that you see when you wear an item?
- view results -
Which of the best race in/on Avatar?
- view results -
Do you want the boon days to occur on Fridays, on Saturdays or on Sundays?
- view results -
Newbie Tip
Typing WHO 1 10 will bring up a list of players currently within those levels. Join forces for fun! - Catt
Users Online
Guests Online: 2
No Members Online

Member Count: 488
Newest: Ziggurat
Avatar emergency contact procedure
Avatar Emergency Procedure

A Simple guide to Avatar MUD issues & contacting the right people.
august 2011 - by Avatar Immortal staff

**********
Players:
**********

1. TROUBLESHOOTING
If you cannot connect to Avatar, try the following to determine the nature of the problem.
You can try one or more of the following
First of all, write down any error message you get

If you do connect but no login screen it might mean the mud's stuck in a loop, send an email.

If you get any message that tells you you cannot connect or that a connection failed, continue and try the following:
- find your command prompt and 'ping avatar.outland.org' to see if you get a response.
- find your command prompt and 'tracert avatar.outland.org' to see where the link starts failing (it might be you!)
- Go to the outland.org website and try using the java applet to connect.

If you cannot ping or complete the trace, there is likely a network issue.
If you can ping/tracert but there is no connection to the mud is is not up.
Any of these shouldn't take more than a minute of your time but is very helpful when we try to determine the
nature of the problem.

2. SEND EMAIL
Send an email with all the possible info you gathered to forum@outland.org
Using this mailer, you inform both the immortals and your fellow players of the issues.

As soon as possible, an Immortal will respond to let you know it's being looked into.
You may use other forms of communication (facebook, outland.org, pigeons, etc) as well.
But unless the email is down as well, the forum mailer is the best way to reach the largest audience.
Please do not contact individual Immortals as they might not be able to assist you at that given time.

Not a member of the Avatar forum mailer? See help mailman on the mud.
Comments
No Comments have been Posted.
 
Post Comment
Please Login to Post a Comment.
 

5337100 Unique Visits

Powered by PHP-Fusion v6.01.18 © 2003-2007

Shoutbox
You must login to post a message.

Qismat
May 08 2015 17:07
Ever wonder why the wiki at http://avatar.melan
archy.info is so big? 1,244 user accounts have been created on the player-edited Avatar wiki, with 477 users creating and editing helpful articles.


Izanagi
Mar 20 2015 06:09
Giant Feaster Bunnies are infesting the Lord planes cluttering up the place with the radioactive green glow. On the plus side, they are carrying Feaster Eggs!

Belanor
Mar 15 2015 11:34
Still alive... just too busy with RL for much else. Take care everyone. I'm not dead. Yet.

Qismat
Mar 09 2015 22:32
Roam, the International Angel of Mystery has been flying for six years, today. Give them the anniversary bumps if you see them!

Evolution
Mar 08 2015 10:08
Ack, my life halted! avatar down?

Shoutbox Archive
Game Updates
May 24 2015 03:01
Thranduil successfully morphs from Hero 501 to become Lord Thranduil.
May 24 2015 00:42
Ayres successfully morphs from Hero 482 to become Lord Ayres.
May 23 2015 09:39
Bom successfully morphs from Hero 515 to become Lord Bom.
May 23 2015 01:47
Dreuke successfully morphs from Hero 590 to become Lord Dreuke.
May 22 2015 20:28
There is a disturbance in the realm as Dreuke fails to become a Lord at sublevel 546.