Login
Username

Password

Remember Me

Learn how to register!
or
Forgot your password?
Request a new one!
Support
Like on FacebookLike on Facebook
Vote for AVATAR at TopMudSites!
Vote for AVATAR on TMC!
Follow us on Twitter
Donate to AVATAR using PayPal - Thank you!
Polls
What is the best new area?
- view results -
Your favorite grandfathered area?
- view results -
Best Quest Event?
- view results -
Which of these is the best mob to die to?
- view results -
Best Immortal to be stuck with on a deserted island?
- view results -
Best new feature/code?
- view results -
Which of these is the best mobprogram?
- view results -
Best line that you see when you wear an item?
- view results -
Which of the best race in/on Avatar?
- view results -
Do you want the boon days to occur on Fridays, on Saturdays or on Sundays?
- view results -
Newbie Tip
Setting your recall in unfamiliar areas can help you navigate more easily. Dont forget to recall reset after! - Catt
Users Online
Guests Online: 1
No Members Online

Member Count: 486
Newest: Trinet
Avatar emergency contact procedure
Avatar Emergency Procedure

A Simple guide to Avatar MUD issues & contacting the right people.
august 2011 - by Avatar Immortal staff

**********
Players:
**********

1. TROUBLESHOOTING
If you cannot connect to Avatar, try the following to determine the nature of the problem.
You can try one or more of the following
First of all, write down any error message you get

If you do connect but no login screen it might mean the mud's stuck in a loop, send an email.

If you get any message that tells you you cannot connect or that a connection failed, continue and try the following:
- find your command prompt and 'ping avatar.outland.org' to see if you get a response.
- find your command prompt and 'tracert avatar.outland.org' to see where the link starts failing (it might be you!)
- Go to the outland.org website and try using the java applet to connect.

If you cannot ping or complete the trace, there is likely a network issue.
If you can ping/tracert but there is no connection to the mud is is not up.
Any of these shouldn't take more than a minute of your time but is very helpful when we try to determine the
nature of the problem.

2. SEND EMAIL
Send an email with all the possible info you gathered to forum@outland.org
Using this mailer, you inform both the immortals and your fellow players of the issues.

As soon as possible, an Immortal will respond to let you know it's being looked into.
You may use other forms of communication (facebook, outland.org, pigeons, etc) as well.
But unless the email is down as well, the forum mailer is the best way to reach the largest audience.
Please do not contact individual Immortals as they might not be able to assist you at that given time.

Not a member of the Avatar forum mailer? See help mailman on the mud.
Comments
No Comments have been Posted.
 
Post Comment
Please Login to Post a Comment.
 

4782747 Unique Visits

Powered by PHP-Fusion v6.01.18 © 2003-2007

Shoutbox
You must login to post a message.

Belanor
Oct 28 2014 19:09
Maybe I gave too much bacon to the power generating hamsters... Facebook's down.

Qismat
Oct 24 2014 15:54
9th!

Qismat
Oct 21 2014 15:52
And 10th on TMC.

Belanor
Oct 20 2014 18:59
Back to lucky 13th position on TMS! Thank you for voting! Keep it up!

Izanagi
Oct 01 2014 15:58
3 new polls are open for voting - Players have submitted names for the upcoming new gemstones. Which do you like best? Vote and let us know.

Shoutbox Archive
Game Updates
Oct 30 2014 22:59
Stunntin has remorted into a Dragon Psionicist.
Oct 30 2014 22:54
Huckleberry has remorted into a Dragon Rogue.
Oct 30 2014 19:40
Shill has become a Bodyguard.
Oct 30 2014 18:48
Vickie successfully morphs from Hero 395 to become Lord Vickie.
Oct 30 2014 18:48
Edane successfully morphs from Hero 985 to become Lord Edane.