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Avatar emergency contact procedure
Avatar Emergency Procedure

A Simple guide to Avatar MUD issues & contacting the right people.
august 2011 - by Avatar Immortal staff

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Players:
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1. TROUBLESHOOTING
If you cannot connect to Avatar, try the following to determine the nature of the problem.
You can try one or more of the following
First of all, write down any error message you get

If you do connect but no login screen it might mean the mud's stuck in a loop, send an email.

If you get any message that tells you you cannot connect or that a connection failed, continue and try the following:
- find your command prompt and 'ping avatar.outland.org' to see if you get a response.
- find your command prompt and 'tracert avatar.outland.org' to see where the link starts failing (it might be you!)
- Go to the outland.org website and try using the java applet to connect.

If you cannot ping or complete the trace, there is likely a network issue.
If you can ping/tracert but there is no connection to the mud is is not up.
Any of these shouldn't take more than a minute of your time but is very helpful when we try to determine the
nature of the problem.

2. SEND EMAIL
Send an email with all the possible info you gathered to forum@outland.org
Using this mailer, you inform both the immortals and your fellow players of the issues.

As soon as possible, an Immortal will respond to let you know it's being looked into.
You may use other forms of communication (facebook, outland.org, pigeons, etc) as well.
But unless the email is down as well, the forum mailer is the best way to reach the largest audience.
Please do not contact individual Immortals as they might not be able to assist you at that given time.

Not a member of the Avatar forum mailer? See help mailman on the mud.
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Shoutbox
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Kerrinth
Jan 21 2018 12:28
We're back now! Sorry all, there was an outage on our service provider side (it seems) and that caused everything to go down.

laazarus
Jan 21 2018 12:00
doesn't seem to be a network issue as ping and traceroute respond pretty well.

Helram
Jan 21 2018 12:00
No idea, guess it's more than a crash.

Rift
Jan 21 2018 11:50
Anyone got an idea what’s wrong.

Nito
Dec 27 2017 21:58
anyone able to log in? i just got kicked while on a fire-realm run and cant log back in.

Shoutbox Archive
Game Updates
Apr 19 2018 02:04
There is a disturbance in the realm as Aeto fails to become a Lord at sublevel 437.
Apr 17 2018 19:19
Iskander has descended to a Lowmort Dragon.
Apr 17 2018 10:31
Ersatz has remorted into a Demonseed Stormlord.
Apr 16 2018 00:31
There is a disturbance in the realm as Aeto fails to become a Lord at sublevel 382.
Apr 15 2018 21:30
Bee has become a Bladedancer.