Login
Username

Password

Remember Me

Learn how to register!
or
Forgot your password?
Request a new one!
Support
Like on FacebookLike on Facebook
Vote for AVATAR at TopMudSites!
Vote for AVATAR on TMC!
Follow us on Twitter
Donate to AVATAR using PayPal - Thank you!
Polls
What is the best new area?
- view results -
Your favorite grandfathered area?
- view results -
Best Quest Event?
- view results -
Which of these is the best mob to die to?
- view results -
Best Immortal to be stuck with on a deserted island?
- view results -
Best new feature/code?
- view results -
Which of these is the best mobprogram?
- view results -
Best line that you see when you wear an item?
- view results -
Which of the best race in/on Avatar?
- view results -
Do you want the boon days to occur on Fridays, on Saturdays or on Sundays?
- view results -
Newbie Tip
If everything goes suddenly dark...try using a light. Candles and lanterns are readily available for purchase from Nom, Sol or Jim the Peddler, but it is always best to bring some spares along. - Calidon
Users Online
Guests Online: 3
No Members Online

Member Count: 480
Newest: Tihemir
Avatar emergency contact procedure
Avatar Emergency Procedure

A Simple guide to Avatar MUD issues & contacting the right people.
august 2011 - by Avatar Immortal staff

**********
Players:
**********

1. TROUBLESHOOTING
If you cannot connect to Avatar, try the following to determine the nature of the problem.
You can try one or more of the following
First of all, write down any error message you get

If you do connect but no login screen it might mean the mud's stuck in a loop, send an email.

If you get any message that tells you you cannot connect or that a connection failed, continue and try the following:
- find your command prompt and 'ping avatar.outland.org' to see if you get a response.
- find your command prompt and 'tracert avatar.outland.org' to see where the link starts failing (it might be you!)
- Go to the outland.org website and try using the java applet to connect.

If you cannot ping or complete the trace, there is likely a network issue.
If you can ping/tracert but there is no connection to the mud is is not up.
Any of these shouldn't take more than a minute of your time but is very helpful when we try to determine the
nature of the problem.

2. SEND EMAIL
Send an email with all the possible info you gathered to forum@outland.org
Using this mailer, you inform both the immortals and your fellow players of the issues.

As soon as possible, an Immortal will respond to let you know it's being looked into.
You may use other forms of communication (facebook, outland.org, pigeons, etc) as well.
But unless the email is down as well, the forum mailer is the best way to reach the largest audience.
Please do not contact individual Immortals as they might not be able to assist you at that given time.

Not a member of the Avatar forum mailer? See help mailman on the mud.
Comments
No Comments have been Posted.
 
Post Comment
Please Login to Post a Comment.
 

4685613 Unique Visits

Powered by PHP-Fusion v6.01.18 © 2003-2007

Shoutbox
You must login to post a message.

Qismat
Sep 01 2014 23:44
Scarcely have august's events finished than we must turn our eyes toward october and december. Halloween and Christmas event news will be posted up here, so be sure to check outland.org

Qismat
Aug 30 2014 23:57
Well, the month of August is nearly over. Our 19th birthday celebration draws to a close. The shard realm is gone, but don't fret.... TWO HoGs remain!

Zahri
Aug 30 2014 08:53
There is currently a +20% xp bonus active (in addition to +10% xp for certain boon races)!

Qismat
Aug 08 2014 11:23
This is your 40 minute warning. A one-hour Hand of God event will commence soon. Check the time at the top of this shout. Log alts, regen, spell-up, set recall... coffee next to computer! GET REA

Qismat
Jul 31 2014 00:33
Check out the anniversary events for the month of August! Visit the wiki and click on the anniversary banner. HoGs, quests, trivia, and more besides.

Shoutbox Archive
Game Updates
Sep 18 2014 10:49
There is a disturbance in the realm as Xantoh fails to become a Lord at sublevel 528.
Sep 18 2014 09:41
Ecliptic successfully morphs from Hero 415 to become Lord Ecliptic.
Sep 18 2014 01:37
Liong has become a Black Dragon.
Sep 18 2014 00:46
Shakti has remorted into a Gith Paladin.
Sep 17 2014 22:20
There is a disturbance in the realm as Maxine fails to become a Lord at sublevel 410.