Login
Username

Password

Remember Me

Learn how to register!
or
Forgot your password?
Request a new one!
Support
Like on FacebookLike on Facebook
Vote for AVATAR at TopMudSites!
Vote for AVATAR on TMC!
Follow us on Twitter
Donate to AVATAR using PayPal - Thank you!
Polls
What is the best new area?
- view results -
Your favorite grandfathered area?
- view results -
Best Quest Event?
- view results -
Which of these is the best mob to die to?
- view results -
Best Immortal to be stuck with on a deserted island?
- view results -
Best new feature/code?
- view results -
Which of these is the best mobprogram?
- view results -
Best line that you see when you wear an item?
- view results -
Which of the best race in/on Avatar?
- view results -
Newbie Tip
Finding that you are dying a lot when fighting mobs? Use the CONSIDER command before starting combat to get a better idea of your survival chances. HELP CONSIDER gives more info. - Riviat
Users Online
Guests Online: 1
No Members Online

Member Count: 478
Newest: Spracy
Avatar emergency contact procedure
Avatar Emergency Procedure

A Simple guide to Avatar MUD issues & contacting the right people.
august 2011 - by Avatar Immortal staff

**********
Players:
**********

1. TROUBLESHOOTING
If you cannot connect to Avatar, try the following to determine the nature of the problem.
You can try one or more of the following
First of all, write down any error message you get

If you do connect but no login screen it might mean the mud's stuck in a loop, send an email.

If you get any message that tells you you cannot connect or that a connection failed, continue and try the following:
- find your command prompt and 'ping avatar.outland.org' to see if you get a response.
- find your command prompt and 'tracert avatar.outland.org' to see where the link starts failing (it might be you!)
- Go to the outland.org website and try using the java applet to connect.

If you cannot ping or complete the trace, there is likely a network issue.
If you can ping/tracert but there is no connection to the mud is is not up.
Any of these shouldn't take more than a minute of your time but is very helpful when we try to determine the
nature of the problem.

2. SEND EMAIL
Send an email with all the possible info you gathered to forum@outland.org
Using this mailer, you inform both the immortals and your fellow players of the issues.

As soon as possible, an Immortal will respond to let you know it's being looked into.
You may use other forms of communication (facebook, outland.org, pigeons, etc) as well.
But unless the email is down as well, the forum mailer is the best way to reach the largest audience.
Please do not contact individual Immortals as they might not be able to assist you at that given time.

Not a member of the Avatar forum mailer? See help mailman on the mud.
Comments
No Comments have been Posted.
 
Post Comment
Please Login to Post a Comment.
 

4342388 Unique Visits

Powered by PHP-Fusion v6.01.18 © 2003-2007

Shoutbox
You must login to post a message.

Zahri
Apr 20 2014 08:02
Hero quest at 2PM this afternoon. (We have just rebooted to get ready for it.)

laazarus
Apr 13 2014 04:15
back up

Scrape
Apr 13 2014 01:49
Not just you. It's down.

Rafel
Apr 13 2014 01:20
Anyone else been disconnected for the last four hours, or is that just me?

Qismat
Apr 07 2014 12:03
Click "PLAY NOW!" on the Avatar banner to jump straight into the game! Try it out.

Shoutbox Archive
Game Updates
Apr 23 2014 21:23
There is a disturbance in the realm as Dubstep fails to become a Lord at sublevel 393.
Apr 23 2014 19:07
There is a disturbance in the realm as Creepy fails to become a Lord at sublevel 303.
Apr 23 2014 17:51
There is a disturbance in the realm as Kinak fails to become a Lord at sublevel 483.
Apr 23 2014 08:35
Blizz has become a Wizard.
Apr 20 2014 20:31
There is a disturbance in the realm as Vinniemac fails to become a Lord at sublevel 358.