Hyperion started playing Avatar in 1996 to find out what her young son was up to. She is not good at technical stuff, can't code, has never written an area, thinks the obsession with ac/hr/dr and other numbers is silly, and has no idea what eq is best. On the other hand, she loves to play and has probably grouped with you (or is right now).
No-one has yet figured out exactly what she does here. Although she is quick to punish infractions of the etiquette and language codes, she has also been known to reward those who are quietly and unobtrusively kind to others.
The best way to reach Hyperion is to swear. Failing this, notes on personal or email will work too.